How to Refund Games on Steam

If you're looking to get a refund for a game purchased on Steam, here’s a step-by-step guide to help you through the process. Remember, you must meet the main criteria: the purchase should have been made within the last 14 days and you must have less than 2 hours of playtime.

Steps to Refund a Game on Steam

1. Access Steam Support

   • Navigate to the top of the Steam interface.
   • Click on "Help" located in the top left corner.
   • Select "Steam Support".

2. Select Your Purchase

   • Scroll down and click on "Purchases".
   • Find and select the specific purchase for which you need assistance.

3. Request a Refund

   • Click on "I would like a refund".
   • Then, select "I'd like to request a refund".

4. Check Eligibility

   • Steam will automatically check if your purchase is eligible for a refund based on the criteria mentioned above.

5. Choose Refund Method

   • Decide where you want the refund to be credited (Steam Wallet, original payment method, etc.).

6. Provide a Reason

   • Offer a reason for the refund request from the available options.

7. Submit the Request

   • If everything is in order, click "Submit Request" at the bottom of the page.

Outcome

• Once submitted, your refund request is reviewed. If successful, the refund will be processed as per your selected method.

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