How to Fix the Night Owl Connect App if It's Not Working

This step-by-step guide helps you troubleshoot and fix issues with the Night Owl Connect app on your smartphone.

Steps to Fix Night Owl Connect App

1. Check Internet Connection

   • Make sure your phone is connected to a strong and stable internet connection, preferably Wi-Fi.
   • Ensure your DVR or NVR system is connected to your home network via Ethernet or Wi-Fi.

2. Clear App Cache (Android)

   • Go to Settings > Apps > Night Owl Connect > Storage.
   • Tap Clear Cache and Clear Data.

3. Update the App

   • Check for updates to the Night Owl Connect app in the Play Store or App Store.
   • Install any available updates.

4. Reboot Your DVR/NVR

   • Unplug your DVR or NVR from power for about 10 seconds.
   • Plug it back in to reboot the system.

5. Remove and Re-add Device

   • Remove your device from the Night Owl Connect app.
   • Add it again using the QR code on your DVR/NVR for a fresh connection.

6. Check System Firmware

   • Log into your DVR/NVR system.
   • Check if there is a firmware update available and update if needed.

7. Advanced: Change Router DNS (Optional)

   • Advanced users may change their router’s DNS settings to Google’s DNS, which has resolved problems for some users.

8. Try Night Owl Protect App

   • If issues persist, download and use the Night Owl Protect app instead, as it may be compatible with newer Night Owl systems.

Conclusion

Hopefully, one of these steps helped resolve the Night Owl Connect app issue on your device.

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Thanks for watching!