Key Points from Salesforce TDX Event

Introduction

• Presenter: Isan Sharma
• Event Location: Developer Conference in Bangalore, India
• Main Topic: AI Agents as high-paying skills in 2025

Industry Insights

• Growth: AI agent industry is growing at a 46% rate annually.
• Forecast: Expected to reach $100 billion by 2032.

AI Agents

• Definition: Autonomous systems performing tasks using large language models.
• Functionality: Reduces manual effort and performs repetitive tasks.
• Tools: Uses tools and executes tasks based on instructions.

Agent Force Platform

• Main Attraction: Allows creation and deployment of AI agents for businesses.
• Capabilities:
  • Building customer support agents.
  • Example: Zomato and Swiggy using AI agents for deflecting calls.

Agent Building Process

1. Agent Studio: Salesforce platform for creating agents.
2. Prompt Definition: Involves defining tasks and instructions for the agent.
3. Testing and Workflow: Facilitates prompt creation and testing without deployment.

Prompt Building

• Prom Templates: Low-code interaction with LLMs to prevent data exposure.
• Use Case: Example of using prompts for accessing customer order data.

Applications of AI Agents

1. Sales:

   • Email sending, follow-ups, booking meetings.
   • Helps sales executives practice and improve pitches.

2. Marketing:

   • Email campaigns to maximize customer engagement and sales.
   • Uses briefs and prompts for campaign creation.

3. Commerce:

   • Automated tasks like product description setup and promotions.
   • Provides analytics on business performance.

Hackathon Segment

• Activity: Attendees creating AI agents during the event.
• Example: Flight booking agent for checking PNR status.

Educational and Community Support

• Salesforce's Contribution: Creating academic kits for students to ensure they are education and AI-ready.
• Giving Back Zone: Attendees contributing time to assemble kits for students.

Conclusion

• Opportunities: AI agents present significant business opportunities; 85% of companies want AI integration.
• Next Steps: Links and resources provided for further learning and agent building.

Future Events

• Salesforce TDX Highlights: Available online for review.
• Upcoming TDX Event: Announcement for next year’s event and registration process.