How to Cancel Your GIFG Gaff Contract or Monthly Goodie Bag Plan

This guide covers step-by-step instructions to cancel your GIFG gaff contract (including the monthly goodie bag plan), whether you've just joined or have been a member for months.

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Cancelling Within the First 14 Days

If your SIM was activated less than 14 days ago, you can cancel for free.

Steps:

1. Log into your GIFG gaff account.
2. Go to Orders and Payments > Your Contract.
3. Click on End My Contract or Terminate Your Contract.
4. Confirm your request.
5. Refund will be processed within 3 to 5 working days.

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Cancelling After 14 Days

If more than 14 days have passed, you can still cancel, but an early termination fee may apply.

Steps:

1. Go to Orders and Payments > Your Contract.
2. Select Terminate Your Contract.
3. An early termination fee will apply:
   • The fee is usually 50% of your remaining monthly payments.
   • Example: If you pay £10/month and have 6 months left, the fee will be £30.

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Cancelling a Monthly Goodie Bag (No Contract)

If you don't have a contract and only use monthly goodie bags:

Steps:

1. Go to My Payments on the GIFG gaff website or app.
2. Turn off Recur your Goodie Bag.
3. (Optional) Remove your saved card details.
4. Your plan will end automatically when the current month ends.

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Need More Help?

• Contact GIFG gaff support online via the Ask an Agent section on the website.
• Responses typically come within a few hours.

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