How to Fix: Shark Robot Vacuum Not Connecting to Wi-Fi

A common frustration is your Shark Robot vacuum not connecting to Wi-Fi, usually seen when the device disappears from the app or setup fails. This is generally a Wi-Fi or router-related issue.

Common Causes

• Router band compatibility (2.4 GHz vs 5 GHz)
• Wi-Fi network name (SSID) formatting or symbols
• Bugs in the setup process

Step-by-Step Fixes

1. Full Reset Process

   • Unplug your router and reboot it.
   • Restart your phone or tablet.
   • Turn the robot upside down and hold the Clean button for 10–12 seconds until it shuts down (some models have a dedicated Wi-Fi reset button; use that if available).
   • Restart the vacuum using the side/power switch.

2. App Troubleshooting

   • Reinstall the SharkClean app on your mobile device, or log out and log back in.

3. Network Recommendations

   • Power up your router and then the vacuum.
   • Place the vacuum on the dock, ensuring a strong 2.4 GHz signal nearby.
   • Use a device other than your phone (try an iPad or Android tablet).
   • Note: Shark vacuums only support 2.4 GHz networks, not 5 GHz.
     • Split your network into separate 2.4 GHz and 5 GHz SSIDs, or disable 5 GHz temporarily during setup.
     • Remove spaces or symbols from your network name if needed.

4. Physical Placement

   • During setup, place your vacuum and device as close as possible to the router or mesh hub (preferably the primary one).

5. Simple Dock Reset

   • Turning the vacuum off and on from the dock can often restore connection.

Additional Advice

• Combining these steps resolves connectivity for most users.
• Have a different fix? Share it in the comments to help the community!

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