ADT Camera Not Recording: Troubleshooting Guide

This guide provides step-by-step troubleshooting tips for fixing an ADT doorbell or indoor camera that is not recording footage.

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Steps to Fix Your ADT Camera

1. Check Your Subscription Plan

   • ADT requires an active cloud storage or recording plan.
   • Go to the ADT Control app > Settings > Check your plan.
   • Cameras won't store footage if your subscription has expired or does not include video recording.

2. Check Wi-Fi Connection

   • A poor or lost Wi-Fi connection can prevent recording.
   • Ensure the camera is connected to the internet.
   • Try rebooting your router.
   • Move the camera closer to the Wi-Fi source if needed.

3. Reboot the Camera

   • Open the ADT Control app.
   • Select your camera > Device settings > Reboot device.
   • A restart can fix temporary glitches.

4. Check Cloud Storage Space

   • If storage is full, old footage might be deleted or new footage not saved.
   • Check your storage via the ADT app or online portal.
   • Delete unneeded clips to free up space.

5. Adjust Motion Detection Settings

   • Go to the ADT Control app > Select your camera > Motion settings.
   • Make sure motion detection is enabled.
   • Adjust sensitivity if necessary.
   • If motion detection is off, the camera won’t record.

6. Update Camera Firmware

   • Outdated firmware may cause recording issues.
   • Open the app > Settings > Check for updates.
   • Update if a new version is available.

7. Check Camera Power

   • Ensure the power cable is secured and undamaged.
   • For battery-powered cameras, recharge or replace the battery.

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Additional Tips

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